Returns & Exchanges
Last Updated: January 10, 2026
Thank you for shopping at Foundryco.online. We strive to ensure your satisfaction with every purchase. Please read this policy carefully to understand your rights and obligations regarding returns and refunds.
1. Return Eligibility
You are eligible to request a return under the following conditions:
The item is unused, in its original condition, and in the original packaging.
The return request is submitted within 30 days of the delivery date.
The product is defective, damaged during shipping, or incorrect from your order.
Non-returnable items:
Digital products (e.g., software, e-books).
Custom-made or personalized items.
Items marked as final sale or clearance.
2. The Return Process
To initiate a return, please follow these steps:
a. Contact Us: Email us at support@foundryco.online with your order number, reason for the return, and supporting photos if applicable (e.g., photos of a damaged product).
b. Instructions: Our support team will review your request and, if approved, provide you with return instructions and a shipping address.
c. Shipping: You are responsible for the cost of return shipping unless the return is due to our error (e.g., we sent the wrong item). We recommend using a trackable shipping service for your protection.
3. Refund Process
Once we receive your returned item:
a. Inspection: We will inspect the item to ensure it meets the return eligibility criteria.
b. Approval & Processing: Upon approval, your refund will be issued to your original payment method.
c. Timing: Please allow 3-7 business days for the refund to be processed and appear in your account after approval. The exact timing depends on your bank or payment provider.
4. Non-Refundable Situations
Refunds will not be issued in the following situations:
Items returned after the 30-day window.
Items that are damaged due to customer misuse or are not in their original condition.
Return shipping costs (unless the error was ours).
Non-returnable items, as listed above.
5. Contact Information
For any questions or to start a return, please contact us at:
Email: support@foundryco.online
Store Operator: Junita Marie Byrd
Address: 3432 N Riley Ave, Indianapolis, IN 46218
Phone: +1 (419) 616-7694
We aim to respond to all inquiries promptly and work towards a fair resolution.
